Privacy

We handle personal data under Kenya's Data Protection Act, 2019. This summary explains what we collect and why.

What we collect

• Households: name, phone number, email, service addresses and access instructions, bookings, payments, ratings and complaints. Live-in placements also need an identity check.
• Providers: identity and tax documents, Certificate of Good Conduct, referee feedback, qualifications, training and job records, and payout details.
• Enquiries sent through this website: the details you type into the form.

How we protect it

• Documents and sensitive fields such as gate codes are encrypted, and only staff whose role needs them can open them. Every access is logged.
• Households and providers never see each other's contact details; messages go through us.

Your rights

You can ask to see, correct or delete your data, or object to how we use it. Contact us and we'll respond within the time the law sets.